Overview

All of our products are eligible for return within 30 days of receipt of shipment and you can decide whether you prefer to receive a refund or an exchange for another item(s).

Please submit a return request by email and our Customer Service team will provide you with the RMA (Return Merchandise Authorization) number and the address to which the item(s) will be returned.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For custom orders, we can’t offer you a refund or exchange.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refund is offered for product(s) in unused condition and with original packaging from us, the shipping fee and 5% restocking fee will be deducted from your refund, but if it is our fault, you get full refund.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at service@dekresearch.com.

6.If customers can follow the above items, please contact us via service@dekresearch.com.

Shipping Returns

To return your product, you should mail your product to our warehouse address, The return address will be provided based on your location. After submitting your return request, our Customer Service team will send you an email with the return address, RMA (Return Merchandise Authorization) number and other return instructions. Please do not return the order to the shipping address listed on the parcel or without requesting the RMA number first.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Note: If requesting for repair or exchange or cancel your order, you shall firstly contact us by service email: service@dekresearch.com We will not provide any exchange, return or repair service on returned product without our permission, and all loss will be afforded by customers.